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FAQ of Flight Reservations

Flight reservations

1. How do I book a flight online?
2. How many destinations can I fly to within China?
3. How do I change or cancel my flight reservation?
4. How do I pay?
5. What ticket delivery options are available?
6. What is the difference between a full fare and a discounted fare?
7. What is the difference between paper tickets and E-tickets?
8. What is the ticket modification rule?
9. What is the ticket refund rule?
10.What is the ticket endorsement rule?
11.How long after I submit my reservation will my ticket be issued?
12.How do I know my reservation has been confirmed?
13.How can I get a receipt for my flight reservation?
14.What credit cards do you accept?
15.How do I book tickets for children or infants online?
16.How far in advance can I book a flight?
1.How do I book a flight online?
To book a China flight online, start on the home page and click the "Flight" tab located in the top right corner of the search area. fill out the appropriate information On our site, and some required, some are optional.
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2.How many destinations can I fly to within China?
You can fly to around 60 destinations which cover most provincial capitals and other top cities in Mainland China, Hong Kong, Macau and Taiwan.
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3.How do I change or cancel my flight reservation?
  • Click on the "My Trip" tab located in the top right-hand corner of our home page. Log in and click the "My flights" button to see your reservation list. To change your China flight reservation, click the "Modify" button and follow the directions to select and reserve a new flight. To completely cancel your reservation, click the "Cancel" button.
  • For orders that cannot be processed online, please contact us on 400 619 9999 (within Mainland China) or (86 21) 3210 4669. For tickets that have already been issued, orders cannot be canceled online or by phone.
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4.How do I pay ?
For China flight reservations, you may prepay by credit card using our online system, or pay after you get your ticket using cash or by a credit card. You can select which payment method you want to use during the booking process.
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5.What ticket delivery options are available?
  • Tickets will be delivered to you based upon your own request.
  • Tickets can be picked up at the airport counter or at our company (addresses are listed can be found during the China flight booking process)
  • Travelers booking e-tickets can check in at the airport counter by showing valid identification or passport.
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6.What is the difference between a full fare and a discounted fare?
Full fares and discounted fares can be applied under different conditions. Policies vary among airlines. Details are shown during the China flight booking process.
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7.What is the difference between paper tickets and E-tickets?
  • Paper tickets will be delivered to the address you provide or can be picked up at various Chinesehotels(Hualv) offices or airport counters.
  • For travelers booking e-tickets, check in at the airport counter by showing valid identification or a passport.
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8.What is the ticket modification rule?
Tickets cannot be modified online after being issued. Please contact Chinesehotels(Hualv) to change your ticket. Normally, airlines do not charge any fees for changes made within the same class. To upgrade your ticket, there is usually a price difference that must be paid.
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9.What is the ticket refund rule?
There is no charge for canceling tickets that have not yet been issued (except for group tickets with a prepaid deposit). For tickets that have already been issued, a cancellation fee might apply (this depends on the policy of the airline).
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10.What is the ticket endorsement rule?
Only passengers purchasing full fare tickets are allowed to transfer between airlines. Airlines involved must also agree to this transfer.
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11.How long after I submit my reservation will my ticket be issued?
Normally, tickets will be issued half an hour after you submit your China flight reservation.
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12.How do I know my reservation has been confirmed?
  • We will send you a confirmation email once your reservation has been submitted and received.
  • If you provide a Chinese mobile phone number, you will also receive a text message confirming your reservation.
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13.How can I get a receipt for my China flight reservation?
  • Your paper ticket can be used as a receipt.
  • Your printed e-ticket can be used as a receipt.
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14.What credit cards do you accept?
We accept all major credit cards issued inside and outside China for online bookings.
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15.How do I book tickets for children or infants online?
After you submit an order for an adult, click the link for "Child" or "Infant" under the confirmed order to duplicate it. Then follow the instruction to complete the order for the child or infant. Children's tickets can be booked first and then duplicated for additional children, infants or adults.
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16.How far in advance can I book a flight?
Prices quoted for flights departing a month or more in the future are estimations based on previous trends in ticket pricing and will need to be confirmed closer to the actual departure date. Airline company scheduling is prone to change without much notice and discounted fares will also change accordingly. While Chinesehotels(Hualv) strives to provide the best discounts to its customers and update online ticket prices as quickly as possible, advertised discount prices are subject to change occasionally.
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